top of page
Mobile Automotive Repair L.L.C. – Terms and Conditions 

Effective Date: 08-01-2023 – Current 

​

In these Terms and Conditions, Mobile Automotive Repair L.L.C. is referred to as “we,” “us,” or “our.” 
By accessing or using our services, website, or facilities, you agree to comply with the following Terms and Conditions.

Please read them carefully before using our services. 

 

1. Services Provided 

​

We provide automotive general maintenance and repair, as well as parts resale services, both mobile and at the business’s registered address, throughout the state of North Carolina. Qualified technicians perform all work, which may include the installation of new or re-manufactured parts from local and national distributors. 

 

2. Estimates and Authorization / Approval 

​

  • Work is only performed after customer authorization. 

  • Authorization may be completed through our service management software, by phone call, text message, email, in person, or in writing. Authorization is documented in our records. 

  • Authorization applies only to the specific work approved. Any additional work or changes to the estimate or invoice require separate authorization prior to being performed. 

  • Customer is responsible for payment of all authorized work, including parts, labor, and applicable fees. 

 

3. Warranties 

​

  • We offer a 3-year or 36,000-mile warranty on qualifying parts and labor. Warranty coverage is clearly stated on the invoice / estimate when applicable. 

  • Warranty eligibility is determined based on factors including, but not limited to: 

    • Part quality, repair method, vehicle condition, and overall serviceability at the time of the repair.

  • In some cases, a repair may be performed using OE or equivalent parts, but may not qualify for warranty due to external factors or customer-requested limitations. 

  • Warranty claims must be made within the warranty period and require proof of the original service. 

  • Warranty claims are subject to review and are not guaranteed. 

  • Claims may be denied if the failure is due to neglect, improper maintenance, or other issues beyond our control. 

 

4. Customer Supplied Merchandise 

 

We do not install or use customer supplied components or materials, also known as customer supplied merchandise, except for certain upgraded components or materials approved by us. Approved customer supplied merchandise is installed at the customer’s request and may be subject to limitations or exclusions from warranty, which will be clearly stated on the estimate / invoice.

 

5. Payments, Payment Failures, Chargebacks, and Disputes

 

  • Payment is due in full at the time the invoice is presented, unless otherwise agreed in writing.

  • No vehicle will be delivered until payment is received in full, unless otherwise agreed in writing. 

  • In the event payment is not made in full, we reserve the right to: 

    • Hold the vehicle until full payment is received.

    • Take all necessary legal action, including but not limited to filing a mechanic’s lien in accordance with North Carolina General Statutes §44A-2 et seq., to secure payment of any outstanding amounts. The customer shall be responsible for all costs associated with such action, including reasonable attorney's fees. 

  • In addition, we reserve the right to: 

    • Require an alternate payment method if the selected payment method is declined or invalid.

    • Charge a $50 fee for any returned check, insufficient funds, or reversed payment. 

    • Submit documentation, including invoices and records of communication, to contest any payment dispute. 

    • Hold the customer solely responsible for any issues outside of our control regarding payment of an outstanding balance. 

 

6. Fees 

​

  • Fees are service-specific and not applicable to every service. Any fees that apply will be clearly stated on the customer’s estimate, approved by the customer, and reflected on their final invoice. Fees may include, but are not limited to: 

    • Facility, equipment, environmental, compliance, hazardous materials (HAZMAT), payment processing, or travel-related charges. 

  • Hazardous materials or unsanitary condition fees may apply when a vehicle, component, or work environment presents safety risks, including but not limited to: 

    • Bodily fluids / materials, fecal matter of any kind, chemical exposure, mold, pests, animals, or unsafe debris. 

  • We offer financing through multiple different platforms, finance payment processing fees vary, our service advisors will inform customers of any fees that apply, and confirm customer approval before a payment is submitted.

  • Fees may be applied individually or in combination when applicable. Fee amounts, percentages, and structures are subject to change.

 

7. Deposits and Cancellations

​

  • Jobs with over $500 in parts require an up-front deposit. The deposit amount is determined by the service advisor and communicated to and approved by the customer before parts are ordered. 

  • Cancellations are subject to a 30% fee of the total estimate / invoice amount to cover time, planning, and non-refundable parts / materials. 

  • Cancellations are only considered before parts or labor are installed / performed. Once work begins, no cancellations are allowed, and the customer is responsible for the full price of goods and services listed and approved on the estimate / invoice. 

 

8. Refund Policy 

​

All sales and services are final. No refunds will be issued for labor or parts once services have been performed. 

 

9. Scheduling and Communication

​

  • All appointments must be scheduled with an authorized service advisor. 

  • We will make all reasonable efforts to arrive and deliver services on time but are not liable for delays due to traffic, weather, emergencies, or other circumstances outside of our control. 

 

10. Limitation of Liability

​

  • To the fullest extent permitted by North Carolina law, and except where caused by our negligence, gross negligence, or willful misconduct, we are not responsible for loss or damage arising from the following: 

    • Acts of God, severe weather, flooding, fire, or other natural disasters beyond our control. 

    • Theft, vandalism, or damage caused by third parties, provided we have exercised reasonable care under the circumstances. 

    • Pre-existing conditions, defects, or failures of components—electronic, mechanical, or otherwise—that occur due to age, wear, corrosion, prior damage, or inherent condition of the vehicle. 

    • Damage to or failure of components that occurs during normal operations when such failure results from age, brittleness, corrosion, pre-existing stress, or inherent material limitations, whether known or unknown. 

  • If a part or component fails during service and such failure is not the result of our negligence, we are not responsible for replacement of that part or for any resulting damage or labor. 

  • Nothing in this section shall be construed to limit or exclude liability for gross negligence or willful misconduct. 

 

11. Customer Responsibilities

​

  • Customers must provide a safe and legal environment for us to conduct our business operations, including but not limited to:  

    • Appropriate parking and access to the vehicle. 

  • Customers must ensure no illegal or hazardous items are present in or around the vehicle, including but not limited to:  

    • Weapons, drugs, dangerous materials, and animals. 

  • Customers must ensure compliance with all applicable laws and safety requirements. 

 

12. Right to Refuse Service

​

  • We reserve the right to refuse or reschedule any service, at our discretion, for legitimate business reasons, including but not limited to: 

    • Safety, legal, ethical, professional, or logistical considerations. 

    • Requests that would violate applicable laws, regulations, or accepted industry standards, or that we reasonably believe could compromise vehicle safety or integrity. 

 

13. Force Majeure

​

  • We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to: 

    • Natural disasters, Acts of God, labor disputes, government actions, or supply chain interruptions. 

 

14. Governing Law

​

These Terms are governed by the laws of the State of North Carolina. Any disputes arising under these Terms shall be resolved in the courts of North Carolina. 

 

15. Severability

​

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. 

Warranties
Fees
bottom of page