Mobile Automotive Repair L.L.C. – Privacy Policy

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Effective Date: 08-01-2023 – Current

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Mobile Automotive Repair L.L.C. (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and share information in accordance with applicable laws, including North Carolina law. By accessing or using our services, website, or facility, you agree that you understand and agree to our Privacy Policy. Please read the policy carefully before using our services.

 

1. Information We Collect

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We may collect the following types of information when you use our services or interact with us:

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Personal Information:

• Name, phone number, email address, and billing address

• Identification information, if necessary for service or payment

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Vehicle Information:

• Vehicle Identification Number (VIN), license plate, make, model, and year

• Service history, parts installed, and repairs performed

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Payment Information:

• Payment details and transaction history, processed securely using trusted payment platforms

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Website and Online Information:

• IP addresses, browser type, device information, pages visited, and analytics data collected through cookies or other tracking technologies

 

2. How We Use Your Information

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We use your information to:

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• Provide on-site and in-shop automotive repair services

• Process payments and manage billing

• Communicate with you regarding appointments, service updates, and promotions (if you opt-in)

• Maintain vehicle records and service history

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

 

3. How We Share Your Information

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We respect your privacy and share your information only as necessary:

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• With third parties involved in performing services (e.g., parts suppliers, service providers)

• With service providers used for operational purposes (e.g., invoicing, customer management, analytics)

• As required by law or legal process, or to protect our rights and safety

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We do not sell, rent, or trade your personal information to third parties.

 

4. Data Security

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We implement strong safeguards to protect your information, including:

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• Secure storage and encrypted communications

• Strong password protection and access controls

• Monitoring of systems to prevent unauthorized access

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No system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

 

5. Data Retention

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We retain your information for business, legal, and historical purposes. Vehicle service records, payment history, and personal information are maintained securely in our systems.

 

6. Website Cookies and Analytics

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Our website may use cookies, analytics, and tracking tools to improve user experience, monitor website performance, and collect general usage information. This data is typically anonymous and used for operational and marketing purposes.

 

7. Minors

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Our services are intended for adults (18+). We do not knowingly collect personal information from minors or provide services to them.

 

8. Your Rights

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You may:

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• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Opt-out of marketing communications

• Contact us with any questions regarding your data

 

9. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the effective date. Continued use of our services constitutes acceptance of any changes.

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