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Mobile Automotive Repair L.L.C. – Privacy Policy 

Effective Date: 08-01-2023 – Current 

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Mobile Automotive Repair L.L.C. (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and share information in accordance with applicable laws, including North Carolina law. By accessing or using our services, website, or facilities, you acknowledge that you have read and understand this Privacy Policy. 

 

1. Information We Collect 

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  • We may collect the following types of information when you use our services or interact with us: 

    • Personal Information 

      • Name

      • Phone number 

      • Email address 

      • Billing address 

      • Identification information, if necessary for service or payment

    • Vehicle Information 

      • Vehicle Identification Number (VIN) 

      • License plate number 

      • Make, model, and year 

      • Service history, parts installed, and repairs performed 

    • Payment Information 

      • Payment details and transaction history 

      • Payments are processed securely through trusted third-party payment platforms 

      • We do not store full payment card information 

    • Website and Online Information 

      • IP address 

      • Browser type and device information 

      • Pages visited and general usage data 

      • Information collected through cookies or analytics tools 

 

2. How We Use Your Information 

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  • We use collected information to: 

    • Provide mobile and in-shop automotive repair services 

    • Process payments and manage billing 

    • Communicate regarding appointments, service updates, and promotions (if you opt in) 

    • Maintain vehicle service records and history 

    • Improve our services, website functionality, and customer experience 

    • Comply with legal and regulatory obligations 

 

3. How We Share Your Information

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  • We respect your privacy and share information only when necessary, including: 

    • With third parties involved in performing services (e.g., parts suppliers, service providers) 

    • With service providers used for operational purposes (e.g., invoicing, customer management, analytics) 

    • When required by law, legal process, or to protect our rights, property, or safety 

 

We do not sell, rent, or trade your personal information to third parties. 

 

4. Data Security

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  • We implement reasonable safeguards to protect your information, including: 

    • Secure data storage and encrypted communications 

    • Password protection and access controls 

    • Monitoring systems to reduce unauthorized access 

 

No system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information. 

 

5. Data Retention

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  • We retain information for business, legal, and historical purposes, including: 

    • Vehicle service records 

    • Payment and transaction history 

    • Customer contact information 

  • All retained information is stored securely. 

 

6. Website Cookies and Analytics

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  • Our website may use cookies, analytics, and similar tracking technologies to: 

    • Improve user experience 

    • Monitor website performance 

    • Collect general usage and traffic data 

 

7. Minors

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Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from minors. 

 

8. Your Rights

 

  • You may: 

    • Request access to the personal information we maintain about you 

    • Request corrections to inaccurate or incomplete information 

    • Opt out of marketing communications 

    • Contact us with questions or concerns regarding your information 

 

9. Changes to This Privacy Policy 

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We may update this Privacy Policy from time to time. Updates will be posted here with the revised effective date. Continued use of our services constitutes acceptance of any changes. 

For privacy related inquiries contact us :

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